Marketplace Operations Executive

Role Purpose

The purpose of this role is to manage day-to-day marketplace operations across platforms such as Amazon, Myntra, Ajio, Nykaa Fashion, and other e-commerce channels. The role focuses more on operational coordination, listing management, catalog handling, order tracking, inventory coordination, and ensuring smooth execution across marketplace platforms.

The ideal candidate should be detail-oriented, operationally strong, and comfortable handling multiple marketplace activities in a fast-paced e-commerce environment.

Key Responsibilities

Marketplace Operations Management

1. Manage daily operations across online marketplaces including Amazon, Myntra, Ajio, Nykaa Fashion, etc.
2. Coordinate product listing uploads, catalog management, pricing updates, and inventory tracking.
3. Ensure product information, images, descriptions, and stock availability are updated accurately across platforms.
4. Monitor order processing, dispatch coordination, returns, cancellations, and operational issues on marketplaces.
5. Coordinate with internal teams including operations, warehouse, accounts, and customer support for smooth execution.

Marketplace Coordination & Execution

1. Maintain regular coordination with marketplace account managers and support teams.
2. Handle operational escalations, claims, listing issues, and marketplace-related queries.
3. Track marketplace performance and ensure timely resolution of operational bottlenecks.
4. Support promotional activities, sale events, and campaign execution on marketplace platforms.

Reporting & Monitoring

1. Prepare daily/weekly operational reports related to orders, inventory, returns, and marketplace performance.
2. Monitor stock movement, inventory ageing, and order fulfillment efficiency.
3. Track operational KPIs and highlight issues proactively.

Process & Operational Support

1. Ensure smooth coordination between marketplace operations and internal business teams.
2. Support process improvements to enhance operational efficiency and reduce errors.
3. Stay updated with marketplace policies, operational changes, and platform requirements.

Behavioural Competencies

1. Attention to detail
2. Strong coordination and follow-up skills
3. Good time management
4. Problem-solving approach
5. Ability to work in a fast-paced environment
6. Team collaboration and operational ownership

Qualifications & Experience

1. Bachelor’s degree in business, commerce, or related field
2. 2–3 years of experience in marketplace operations or e-commerce operations
3. Familiarity with Amazon, Myntra, Ajio, Nykaa Fashion, and similar marketplace platforms
4. Good knowledge of Excel and operational reporting
5. Experience handling catalog, inventory, orders, returns, and marketplace coordination preferred
6. Comfortable managing multiple operational tasks simultaneously