COLLECTION EXECUTIVE

The Position

We are looking for a skilled Collection Executive to join our team. The candidate must have a passion for collection and be able to work collaboratively with other stakeholders.

Department: Collection

Employment Type: Full time

Roles & Responsibilities

● Research each account using company records and Internet resources that are made available.

● Conduct custom collections campaigns on each client that consist of emails, phone calls and standard mail correspondence.

● Develop collections methods that consistently lead to achieving or exceeding company financial goals.

● Work closely with team members to create ways to bring in revenue and find success as a group.

● Solve problems quickly and create resolutions that bring in revenue on a regular basis.

● Conduct 3–4 field visits per day to meet customers for collection follow-ups, repayment discussions, and resolution of pending cases.

● Ensure timely reporting and documentation of field visits and collection status in company systems.

● Build strong customer relationships during field interactions to improve recovery efficiency and maintain goodwill.

Key Skills / Requirements

● Graduate with 2-5 years’ experience.

● Strong knowledge of affordable home segment