B2C - Sales Manager

Designation – B2C Sales Manager

Experience: 3–6 Years

Location: Bhandup West, Mumbai (Work from Office)

About the Role

This role involves driving B2C revenue while also managing and mentoring a sales team. The

candidate will be responsible for individual sales performance along with overseeing team targets,

call discipline, reporting accuracy, and conversion efficiency.

The position requires strong leadership, structured reporting skills, and the ability to drive

performance through coaching and accountability.

Key Responsibilities

· Make 60–80 outbound calls daily and close sales independently

· Drive personal revenue targets along with team targets

· Manage, mentor, and monitor a team of B2C sales executives

· Ensure team members maintain daily call volume and follow-up discipline

· Conduct daily performance reviews and pipeline tracking

· Identify improvement areas and provide sales coaching

· Track conversion ratios and optimize sales scripts/processes

· Prepare detailed daily, weekly, and monthly sales reports using Excel

· Maintain accurate CRM hygiene and pipeline forecasting

· Handle escalated customer queries and complex objections

· Coordinate with marketing and operations teams for smooth execution

· Ensure proper post-sales handover and customer satisfaction

· Represent the company with ownership and accountability

· Prior experience managing a sales team preferred

· Strong leadership and team management skills

· Excellent communication and negotiation abilities

· Strong analytical mindset with reporting capabilities

· Intermediate proficiency in Excel (reports, tracking, basic analysis)

· Ability to drive targets and enforce performance discipline

· Organized, structured, and highly accountable