HR Operations & Performance Manager

Job Summary:

To own and run HR Operations and Performance end-to-end, bring structure and discipline through

systems within a hybrid work environment, reduce founder dependency, and build a strong, stable

culture where good people want to stay and grow long-term

Key Responsibilities

1. HR Operations & Discipline

● Implement and enforce HR policies (attendance, leave, conduct, discipline) including hybrid

work and remote-working norms

● Replace ad-hoc working with structured operating processes

● Ensure HR systems are the single source of truth (Zoho preferred)

2. Performance Management System (PMS)

● Design and implement KRAs, KPIs, OKRs

● Run monthly performance reviews and follow-ups

● Bring accountability through data, not opinions

● Eliminate blame games using clear metrics

3. HR Tech & Zoho Ownership

● Own Zoho People, Zoho Projects, Zoho Recruit (with tech support)

● Ensure dashboards, workflows, reminders, and escalations are active

● Reduce manual follow-ups and operational chaos

4. Hiring & Manpower Planning

● Workforce planning aligned with business goals

● Hiring for Sales, Support, Marketing, and Operations

● Structured onboarding and training programs

5. Culture, Engagement & Retention

● Build a culture of ownership, discipline, and teamwork

● Handle grievances firmly and fairly

● Drive engagement and recognition initiatives

6. Founder Bandwidth Protection

● Resolve day-to-day HR and people issues independently

● Escalate only strategic or critical matters to the Founder